Salamander Designs Limited Warranties for Commercial Products
Salamander is proud to stand behind our products with industry-leading warranties. Should you ever encounter any problem with your Salamander product, let us know. We are here to make it right.
A. Scope of Warranties
These warranties are applicable, as noted, to those products that may be listed or described from time to time at www.salamandercommercial.com, when used in a commercial application in single-shift service under normal use, proper care, and under commercially reasonable conditions. All warranties described in Sections B through E are also subject to the additional limitations and conditions set forth in Sections F.
B. Commercial Furniture Limited Warranty
Except as provided in Section E, Salamander warrants the following components of its commercial furniture products (excluding seating products or seating components of furniture products) against defects in design, material and workmanship for the following periods:
CABINET INTERIOR CHASSIS: Lifetime
CABINET WOOD COMPONENTS: Seven (7) years from the date of purchase
ELECTRONIC ACCESSORIES: Five (5) years from the date of purchase
CASTERS: Three (3) years from the date of purchase
TABLE TOPS: Three (3) years from the date of purchase
C. Video Display Stand and Mount Limited Warranty
Except as provided in Section E, Salamander warrants the following components of its commercial Video Display Mount products against the following defects for the following periods
DISPLAY STAND AND WALL MOUNT STRUCTURE: Lifetime
DISPLAY STAND WOOD COMPONENTS AND CASTERS: Three (3) years from the date of purchase
MOTORIZED, MECHANIZED, ELECTRONIC COMPONENTS: Five (5) years from the date of purchase
Salamander will repair or replace, at our option, any product defective in materials or craftsmanship. Please note that normal wear or abuse is not covered. Batteries are not covered by the warranty.
EXPRESS WARRANTY LIMITATIONS APPLICABLE TO MANUAL AND MOTORIZED TV MOUNTS: During mounting of the product, instructions for the installation and use of the television must be followed precisely. Correct mounting is essential. For maximum weights, screen size and correct application, please refer to the product installation instructions. Failure to comply with these requirements or the occurrence of any of the following circumstances will result in the termination of any otherwise applicable limited warranty:
a. If the holes in the wall required for the installation of the product were not drilled in accordance with the instructions for use of the product, or if the product was not properly installed or used.
b. If you (or third parties) – without Salamander’s or your Salamander dealer’s prior knowledge and permission – carried out work or repairs on the product.
c. If a defect is the result of external causes, i.e. in the case of abnormal types of damage caused by climatological, thermal, mechanical or other external influences.
d. If the product is not used in accordance with its intended use or if it is damaged as a result of negligence
D. Commercial Seating Limited Warranty
Except as provided in Section E, Salamander warrants the following components of its commercial seating products against the following defects for the following periods:
FRAME: Lifetime warranty against manufacturing defects.
SUSPENSION: Limited warranty against manufacturing defects for one (1) year from the date of purchase.
SEAT CUSHIONS: Salamander warrants the seat cushion core from collapsing due to manufacturing defects for one (1) year from the date of purchase. Please note that all foams and composites naturally soften with use. This softening does not constitute a defect under the warranty.
UPHOLSTERY FABRIC AND LEATHER: Salamander warrants the fabric and leather covers due to manufacturing defects that result in seam failure, fabric separation, nap loss, leather splitting, natural scars opening, premature fading or pilling under normal conditions for one (1) year from the date of purchase. The fabric limited warranty does not apply to COM material or where there is evidence of excessive soiling, improper cleaning, abuse, or where the fabric has had a chemical treatment applied by the retail dealer or the consumer.
E. Additional Limitations Applicable To Contract, Custom, OEM Furniture And Seating
The limited warranties described in Section B and Section D shall be further limited for contract furniture and seating, custom furniture and seating, and OEM furniture and seating (collectively “Limited Products”), as described in this Section D. Salamander designs and builds Limited Products according to customer specifications. Therefore, for Limited Products, Salamander only warrants against defects in materials and craftsmanship. Notwithstanding any provision of this document to the contrary, with respect to Limited Products, Salamander makes no representations, warranties or claims about suitability of design or engineering, product application, product safety, or compliance with safety standards or regulations.
F. Express Limitations, Required Procedures, and Eligibility
The limitations, conditions and procedures described in this Section F are applicable to all warranties described in this document.
1. Express Limitations
The limited warranties herein described are in lieu of any other warranty, expressed or implied, including but not limited to any implied warranty of merchantability or fitness for a particular purpose. These limited warranties do not cover damages incurred in shipment, failures caused by other products not supplied by Salamander, or failures due to accident, misuse, abuse or alteration of the product. These limited warranties do not cover alterations to the appearance or performance of a product due to normal wear and tear.
No warranty is provided in this document to residential users nor seating purchased from retail showroom displays, and Salamander expressly disclaims the applicability of the implied warranty of merchantability or fitness for a particular purpose as applied to such circumstances.
Salamander’s sole commitment under the limited warranties described in this document, and the purchaser’s exclusive recourse to Salamander under such limited warranties, shall be for the repair, or at Salamander’s option, for the replacement of the defective part as provided herein. Notwithstanding the above, if replacement parts for defective materials are not available, Salamander may satisfy its commitment by providing reasonable compensation in lieu of repair or replacement. The warranties described in this document do not constitute an agreement for Salamander to be responsible for incidental or consequential damages, and such damages are expressly excluded from Salamander’s warranty obligations. The above limitation may not apply in jurisdictions where, by law, incidental or consequential damages may not be limited.
If any product is deemed by Salamander in its reasonable discretion to be ineligible for coverage under the limited warranties described in this document, we are happy to provide reasonable quote for the repair or refurbishment of your furniture. Please contact us for more information.
2. Required Procedures and Eligibility
If not purchased directly from Salamander, all warranty claims must be made through the dealer from which the product was purchased. The dealer or direct purchaser may contact Salamander for warranty service. An original sales order number/purchase order number must be provided by the dealer or direct purchaser.
Following a receipt of a warranty claim from a dealer or a direct purchaser, Salamander in its sole discretion will determine the cause and nature of any defect, the necessity and manner of repair or replacement, and all other matters pertaining to the condition of the product.
Products for which a warranty claim is made must be given express return authorization by Salamander prior to shipment of the product to Salamander, and Salamander may grant return authorizations in its sole but reasonable discretion. All products for which return authorization is given must be returned to Salamander, in the original carton and packing materials. Any damage incurred in a shipment not in original packing shall be the responsibility of the purchaser. This warranty gives you specific legal rights and you may also have other rights that could vary in your area.
Should a consumer be entitled to receive a repair or replacement under this warranty, Salamander will pay the cost of labor, handling and shipping to the consumer for one (1) years from the date of purchase by the original purchaser. After that date, the purchaser will be responsible for these costs.